Process for Call Center

All calls are recorded for security, transparency and training purposes
On one call you can book appointments for up to 4 people
The people calling the call center must have a minimum of Spanish Schengen visa before
They have to email the scan copy of the previous visa and also bring a copy at the time of submission
The landline number used for the call center should be the applicant’s number.
The applicant must produce an original plus a copy of the phone/landline bill as part of the submission of documents
The bill must be in the name of the applicant
No restricted numbers or numbers with blocked caller ID should be allowed
For senior citizens or people with disability, they must provide the same landline/phone invoice of a next of kin – family member